Return an Item?
100% QUALITY SATISFACTION GUARANTEE
It's pretty darn rare, but it does occasionally happen....
If you are not 100% Satisfied with your purchase from USRodeoSupply.com simply log into your account, select the Sales Order the item you need to return was placed on and click on "Request a Return". It will then ask you for the item number which can be found on the Sales Order. This will start the process and open a Return Authorization Request and assign you a number. Upon receipt, we will inspect the item in question and provide you with further instructions on how to proceed and the correct warehouse address to return the items to.
We do ask that all returns be in the original condition with all packaging material within 14 days of receipt of merchandise. Used items will be subject to review and refunds determined on a case by case basis.
Exchanges, Credits or Refunds:
Prior authorization is required within 10 days before returning merchandise.
Merchandise should be returned within 14 days Prepaid Ground UPS or Insured Parcel Post. We do not accept COD return shipments. Shipping and handling charges
for returned merchandise are the sole responsibility of the customer.
Please allow up to 30 Days for all Refunds to be applied back to your original purchasing card.
If you experience trouble processing a Return Request, please click on the Live Help Chat, contact us by phone at 1-877-728-4766 or open a Customer Service Case but clicking the link at the bottom of the page.
*It is important to know that when you log in to your account, if you select the default "Request a Return" it will not be directly tied to your original Sales Order. If you know the exact item number, certainly you may use that link, however most will find it easiest to navigate back into the actual original sales order and on that page use the "Request a Return" button.